Plug BigEars SuperAgent into your customer service operation
Consistent, scalable, 24/7
After hours, overflow, emergency back up
How it works:
Effective question creation
We’re experts at working with you to produce effective questions to capture vital customer information
Customers call in
BigEars is on call 24/7 with consistent, unlimited capacity
BigEars asks, listens and captures
BigEars SuperAgent recorded voice guides the customer through a structured range of dynamic questions
BigEars does the work
- Identifies Caller
- Matches caller database records with latest contact
- Records customer voice
- Transcribes voice to text
- Inputs call information into structured template
- Actions caller request
BigEars delivers
- Inputs data into CRM system
- Inputs data to database
- Inputs data to reports
- Sends targeted reports
- Email alerts
- Txt alerts
- Voice alerts
