With more than 800,000 customers, Kiwibank has quickly grown into one of New Zealand's most trusted banks. Natalie Wyse, Market Analyst, and Toni Swatridge, Customer Strategy & Experience Manager, talked to Big Ears about what having a voice feedback program meant for business banking.

Loyalty NZ are the people behind Flybuys – one of the world's most successful loyalty marketing coalitions. Matt Fuller, Operations Manager, shares his experience implementing a voice feedback program with Big Ears.