Your customers will love you more

Engage them, respond to them, impress them! Your customers will enjoy our voice feedback surveys because they're fun, fast and easy, and because everyone loves to be listened to.

Unite, inspire, educate and motivate

Your staff are your biggest asset and sometimes your worst nightmare! When you share the voice of the customer with your staff you lift standards, identify star performers, and gain a valuable training tool.

Rescue them before they jump

Our alert emails allow you to turn detractors into promoters in a heartbeat.

 
How it works:
How it works

Engage, engage, engage

Your feedback survey is another chance to impress the socks off your customer. We write surveys that deliver the information you need, and leave your customer feeling loved and loyal!

How it works

Reach out to them

There are a number of ways we can invite your customers to take part:

  • 0800 number
  • txt or emailed to receive call back
  • card, letter, poster, billboard request to call
  • call centre transfer
How it works

We're in! Drop them a line...

Bonanza, they want to talk! When a customer accepts your feedback invitation, we give them a call - easy as that. The customer responds to a series of pre-recorded questions and prompts in the voice of your choosing (your CEO, a celebrity, or a voice talent with just the right tone to suit your brand).

How it works

Sorted.

We capture every word accurately and instantly - the good, the bad, and the in-between - and then our super team of round-the-clock transcribers filters it all to make sure that you hear the really important stuff.

How it works

BigEars does the work

We process the voice recordings and filter the information back to your business