Step 2. Invite Customers To Call

  • Caller Experience
    • Callers experience an interactive question and answer style interview and answer questions using their voice. Out proprietary SmartInterview dialog ensures it's quick, easy and robust.
    • Respondents can call from any phone (landline, mobile)
    • Local call or 800 access
    • Skype and other VoIP (SIP) access available.
    • Here's what it sounds like
    • Here's what callers say about the caller experience. audio clips from callers
    • You get more detailed and insightful data because "talking isn't work". Unlike a tradition web or paper survey, with a BigEars survey you get real insight into the customers thinking and emotions.
  • Getting people to call your survey
  • Inviting people to call your survey is up to you.
    • There are many ways to choose from, and which to use depends on your situation. Check out our case studies for examples of various invitation methods.
  • Invitations
    • Email
    • Direct mail / letter
    • TxT message
    • Newspaper /Newsletter
  • Call to action for surveying that's specific to a time or place.
    • Store signs
    • Point of sales displays or cards
    • Website
    • Billboard
  • Call Centre transfer
    • Post Call. "Would you mind answering our quick 2 question survey, it takes less than 1 minute?"
  • Outbound Call
    • Generally this is not appropriate or desirable, but occassionally it is.