It's easy, immediate, powerful and low-cost!
Step 3. Listen & Review
- Several different views of results as they arrive in real time.
- Open ended questions available as audio as well as transcribed text.
- Email alerts keep you informed of survey progress.
- Hear the power of audio for your self.
- These two clips would both be transcribed the same way (I think the quality's okay), clip 1 clip 2 but they have opposite meanings. The extra information is in the audio.
This is a contrived example, but illustrates what BigEars customers are finding every day -there is a whole new layer of information available when you listen to the actual voice of the customer.
