Reference Library
The Ultimate Question and Net Promoter Score.
Fred Reichheld has shown that asking customers if they would recommend your products or services to others is The Ultimate Question when it comes to predicting the future growth of your company. Measuring your promoters and detractors gives you your Net Promoter Score (NPS), and tells you how you are doing. Then BigEars kicks in to make it easy to ask your customers why they will or won't recommend you, and how to improve your score.
Customer Quotes
"We have surveyed our consumers, and were pleased to find that our new process is well received. It is simple and efficient. We’ve found that it is results that count with callers –not whether or not a person answers the phone."
FMCG Company.
"For us to be able to go to an agency or a product manager and let them know what the kids think of their ad within a couple of days of it running for the first time, and let them hear their voices rather than see a survey report - it's priceless."
18 Ltd - Spencer Willis, Managing Director
Listen
"We look forward to advantages that this new technology can give our clients, and it will definitely be an important part of our methodological toolbox giving our clients an information advantage."
Anderson Analytics - Tom Anderson, Managing Partner
"We're saving ourselves a stack of time -getting exactly the data we want and not wasting anybody else's time in the process."
AMP Financial Services - Malcolm Gillett Learning & Development Consultant
Listen